Welcome to Linkx ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services, including utility bill payments, mobile recharges, TV subscriptions, ride ordering, and item delivery, as well as when drivers use our driver app.
3. How We Use Your Information
3.1 To Provide and Improve Our Services
To process transactions and deliver the services you request.
To personalize your experience and improve our app's functionality.
To provide customer support and respond to your inquiries.
3.2 For Safety and Security
To verify your identity and prevent fraud.
To ensure the safety and security of our users and services.
3.3 For Communication
To send you updates, notifications, and promotional offers.
To communicate with you about your account, transactions, and feedback.
Service Delivery: We use your information to process transactions, deliver the services you request, and manage your account.
4. Sharing Your Information
4.1 With Service Providers
We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
4.2 With Other Users
Riders and Drivers: When you use our ride services, we share your information with drivers, including your name, pickup and drop-off locations, and contact details.
Delivery Services: When you use our delivery services, we share your information with the delivery personnel.
4.3 For Legal and Safety Reasons
We may disclose your information if required by law or if we believe that such action is necessary to:
Comply with legal processes.
Protect our rights, property, and safety, or the rights, property, and safety of others.
Investigate and prevent fraud or other illegal activities.
Riders and Drivers: When you use our ride-hailing services, we share your name, pickup and drop-off locations, and contact details with the assigned driver. Similarly, drivers share their name, vehicle details, and contact information with riders.
5. Your Choices
5.1 Account Information
You can update your account information through your profile settings in the app. You may also delete your account by contacting our customer support.
5.2 Location Information
You can disable location services through your device settings, but this may affect the functionality of our services.
5.3 Marketing Communications
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may also adjust your notification preferences in your account settings.
6. Data Security
We implement appropriate security measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
7. Cookies
Cookies are small files placed on your computer’s hard drive that enables the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present contents, options or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.
